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Terms and Conditions

These terms may have changed since you last reviewed them

Application of the Conditions

The deliveries, services and offerings of Agora Business Publications LLP are based upon these General Terms and Conditions (GTC) as long as the service- or product-specific order forms do not specify different rules. These GTC are also valid for all future business relationships including those in which they are not again explicitly agreed. The GTC that are valid at the time the order is placed apply. Any purchaser’s divergent terms will not be accepted by Agora Business Publications LLP unless it has explicitly and in writing agreed to their validity.

Contractual Terms

The ordering conditions for the respective service or product, as they are described in the service- or product-specific order form, are binding.

You can order via the internet, email, telephone, fax or post. We reserve the right to reject orders. Products may vary slightly from their pictures. We can suspend supply to deal with technical problems or make minor technical changes; update the product or service to reflect changes in relevant laws and regulatory requirements; or make changes to the product or service. For businesses, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

For many of our products, services and offerings, a free-of-charge trial period is granted. This may not be the case for the product or service that you have ordered but, if it is, the duration of the trial period can be seen on the ordering conditions for the respective products or services, the product or service description, or the service- or product-specific order form, email or postal confirmation. If a free-of-charge trial period has been granted for the product or service that you have ordered, the purchase contract becomes binding for you only after expiry of the valid trial period for the respective product or service.

The products, services and offerings are free of charge and completely risk-free for you for the duration of the trial period only. If you decide to terminate the trial of any product within the specified trial period, you can return the basic edition/the trial issue to us at: Agora Business Publications LLP, Ground Floor Right, North Barn, Broughton Hall Business Park, Skipton BD23 3AE. The burden of proof for the dispatch of the goods being returned lies with you. You are responsible for the costs of any return. We reduce your refund if you have used or damaged a product.

Following the expiry of the trial period, you will receive regular supplements and updates as well as the latest issues of the respective product or service. Modes of publication, number of supplements, updates, issues and indexes, as well as their prices, can be found in the purchasing conditions for each product or service, on the service- or product-specific order forms and in the order confirmation letter/email.

Prices, Price Modifications

The stated prices at the time of the placing of the order are binding, but we pass on any increases in VAT. Our VAT number is GB 893 3184 95.

For products and services that are offered to private customers (consumers): the prices include VAT at the applicable rate.

For products and services that are offered to companies, industry, crafts and trades, the professions, the public service, the authorities, or other public or charitable institutions, associations or the like, and are intended for use in independent professional or commercial activities: VAT is not included in the price and is additional. If you are a business, you have no set-off rights.

With each offer you will find information on whether or not delivery charges are included.

Delivery/Invoicing

We dispatch your order directly to the delivery address you provide at the time of order. The invoice is sent to the address that you provided with your order. We are not responsible for delays outside our control.

Communications and Notices

  • You agree to provide and maintain accurate information relating to your account, including valid contact information so we can send you account-related notices.
  • We will assume that any e-mail address you provide us with is correct and that you understand the risks associated with using this form of communication.
  • In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Cooling Off Period

You can cancel within fourteen (14) days using our cancellation form or by phone, email, letter or fax. The cancellation deadline begins from the time you received the goods or services. You should return your ordered product to us in its original packaging within 14 days. You are responsible for return delivery charges.

The cancellation notification should be sent to:

Agora Business Publications LLP
Ground Floor Right,
North Barn,
Broughton Hall Business Park,
Skipton
BD23 3AE

Tel: 01756 693 180
Fax: 01756 693 196
Email: cs@agorabusiness.co.uk

You can’t change your mind about an order for:

  • digital products, after you have started to download or stream these;
  • services, once these have been completed; and
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

Termination of subscriptions

You may cancel your subscription to any of our products or services at any time. You can cancel your subscription by emailing cs@agorabusiness.co.uk or calling 01756 693180 or if you are a consumer, by using the model cancellation form below. You will remain liable to pay for all products or services that we have issued to you during the time that your subscription was live. If you have paid in advance for any product or service not issued before our receipt of your cancellation request, we will arrange for a refund for those.

Model cancellation form:

Agora Business Publications LLP
Ground Floor Right,
North Barn,
Broughton Hall Business Park,
Skipton
BD23 3AE

Tel: 01756 693 180
Fax: 01756 693 196
Email: cs@agorabusiness.co.uk

I / We (*) hereby give notice that I / We (*) cancel my / our contract of sale of the following goods (*) / for the supply of the following service (*),

Ordered on (*) / received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

 

(*) Delete as appropriate

Webinar/Workshop cancellations

For webinar or workshop cancellations by the participant, the deadline to cancel and receive a refund is 5 clear business days before the webinar or workshop. By way of example, to cancel and receive a refund for a webinar starting on a Monday, the cancellation request must be made not later than the Friday falling 9 days earlier, or the Thursday falling 10 days earlier if the intervening Monday is a bank or public holiday in England and Wales. Cancellations received after the stated deadline will not be eligible for a refund. Refunds will also not be available for registrants who choose not to attend an event. Cancellations will be accepted via phone (01756 693 180) during normal business hours, or email (cs@agorabusiness.co.uk), and must be received by the stated cancellation deadline. All refund requests must be made by the attendee or (where different) the credit card holder. Refund requests must include the name of the attendee and/or transaction number. Refunds will only be credited back to the original credit card used for payment.

Payment

You may choose to pay by direct debit, credit card, or on invoice (payment due within 14 days). We would appreciate prompt payment after receipt of the invoice.

The amount payable should be settled via a bank transfer, cheque or credit card to the account number stated on the invoice and before the stated due date.

The invoice for a subscription publication or service will be sent to you separately. Invoices for other orders will be sent with the product or service ordered. If you have a subscription to a publication or service, unless you cancel in advance of the next issue or update being published the subscription fee will automatically be renewed and payable for the next relevant period.

We reserve the right to use a debt collection agency to collect payments that are not paid when due. In such case, and at our discretion we may also pass on to you any third party charges that we incur while collecting the debt, such as those of any debt collection agency. We charge interest on late payments at 8% above the Bank of England base rate from time to time.

Intellectual Property Rights

You acknowledge that all copyright, trademarks and all other intellectual property rights in the products and/or the services are vested into and shall remain vested in us, the supplier, at all times. You warrant that you shall not engage in any unauthorised use, copying, renting or distribution or other act restricted by copyright in respect of any products and/or services, or part thereof, in which copyright subsists under these GTC.

You warrant that you shall observe the obligations under these GTC and ensure that your actions do not infringe the intellectual property rights of Agora Business Publications LLP

Limitation of Liability

Save as noted below, you shall accept sole responsibility for your use of, and Agora Business Publications LLP shall not be liable whether in contract, tort (including negligence), breach of statutory duty, or otherwise for the use of any products or services by you, your agents and employees and you shall hold us harmless and fully indemnified against any claims, costs, damages, loss and liability arising out of any such use. No failure of any part of any good or services to be suitable for your requirements will give rise to any claim against us.Save as noted below, we shall not be liable for any loss of profits, loss of goodwill, loss or damage to data or any indirect, incidental, consequential or special loss or damage in connection with any product or services howsoever arising.

Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to one hundred per cent (100%) of the total sums paid by you for products or services under such contract.

Nothing in these GTC shall limit any claims in respect of death or personal injury resulting from our negligence to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977; for fraud or fraudulent misrepresentation; for breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; for defective products under the Consumer Protection Act 1987 or limit or exclude any other liability which may not be excluded under applicable law.

We are not responsible for losses consumers suffer caused by us breaking this contract if the loss is: unexpected; caused by a delaying event outside our control., or; avoidable.

We honour our legal duty to provide consumers with products that are as described to them on our website and that meet all the requirements imposed by law:

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund.
  • Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

  • If your digital content is faulty, you’re entitled to a repair or a replacement.
  • If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
  • If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, the Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
  • If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

Your rights if you are a business. We warrant that on delivery, any products which are goods shall:

  • conform in all material respects with their description;
  • be free from material defects in design, material and workmanship;
  • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
  • be fit for any purpose held out by us.

Your remedies if you are a business. Unless an exception applies, if:

  • you give us notice in writing within a reasonable time of discovery that a product does not comply with the business customer warranty;
  • we are given a reasonable opportunity of examining such product; and
  • you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

Exceptions to business customers’ warranty. We will not be liable for a product’s failure to comply with the business customer warranty if:

  • you make any further use of such product after telling us it is non-compliant;
  • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
  • the defect arises because we followed any drawing, design or specification supplied by you;
  • you alter or repair the product without our written consent; or
  • the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

Final Provisions

If any provision of these GTC shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these GTC which shall remain in full force. If any provision of these GTC is so found to be invalid or unenforceable but would be enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.

These GTC will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will (save as noted below) have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in.

Complaints: Our Customer Service Team: 01756 693 180 will do their best to resolve any problems you have with us or our products as per our Complaints policy.

Updated: May 11th 2026